Yorkshire Water

Commercial transformation from tactical function to strategic partner

Yorkshire Water faced significant cost pressures at the beginning of 2020, triggering the need for a transformation of its Commercial Services function. Yorkshire Water had to deliver £25 million in savings by March 2022, but its procurement function was reactive, administrative, and decentralised, rather than focussed on value delivery. A partnership with Efficio introduced new processes and technologies and delivered expert training to improve speed and savings delivery. Most significantly, Procurement has repositioned as a strategic partner throughout Yorkshire Water and exceeded savings targets nine months early, with total achieved savings of £53.3 million by the end of March 2022.