Severn Trent

Our WNOSS project centered around the renewal of one our major outsourced contracts, providing Works and Services to supply 8.1m homes with 2bn litres of clean water every day.

Having a fresh and innovative approach was key to ensure we could deliver a balanced set of outcomes, create value through ODI outperformance, enhance our customer experience, and improve our resilience. The result was a project award and mobilisation that kept to time in a challenging climate, delivering on its intended outcomes – a new framework that is set up to deliver our regulatory, customer and environmental ambitions for the next decade.