Serco Global Procurement Transformation

Serco – a UK-headquartered international provider of public services with an annual spend of £1.5bn – partnered with GEP to transform its procurement into a best-in-class, global organisation capable of delivering greater value and savings, reducing operating costs, mitigating risks and leveraging supplier innovations. Serco’s procurement division had been organised on a regional basis and lacked group-wide strategic leadership, direction and collaboration. The joint Serco-GEP team helped Serco transform procurement by implementing a new operating model that streamlined and standardised procurement processes, delivering services, and implementing GEP SMART™, an AI-powered, cloud-native integrated procurement platform that replaced numerous standalone applications.