Risk Mitigation through Diversification of Retail Cash Management channels

Shell India Markets

Shell’s Mobility India established a new contract with existing partner. Research in existing solutions in the market to benchmark competitive cost & identify risk for the contract duration helped excellence in contract finalisation. Scope was historic with manual interventions creating more work and risks like errors, data leakage, robbery, counterfeit currency, ethics, compliance with local legal fiscal guidelines etc. An RFP with industry participants & redefining scope ensured automation, real time transit status, stringent measures for data protection, contract KPI’s defined, due diligence measures, escalation matrix with reviews with Shell team. Last but not the least cost reduction of 34%