Serco & Retearn Global Procurement Transformation

Serco Group plc – a UK headquartered international provider of public services with an annual spend of £1.5bn partnered with Retearn to create a best-in-class global operating model which could drive greater commercial engagement with partners and deliver improved value and savings.

Other key objectives included reducing operating costs, improved use of technology, new process designs, increasing savings against third-party spend, turning Serco into a sought-after employer for procurement professionals, and delivering enhanced, standardised procurement services to help mitigate risk and leverage supplier innovations.