OCS Group UK

How to rescue a failing supplier relationship demonstrating poor behaviours, wrapped up in a 10 year, exclusive, unbreakable agreement with unrealistic guaranteed spend commitments and multi-million pound acquisition investment and pre-bate liabilities, while safeguarding the delivery of critical products for use by front line colleagues. This is the story of how OCS, an international facilities management company and Bunzl, a global supplier of cleaning products re-engineered their commercial relationship to produce a mutually beneficial, one-team focused way of working.