With the healthcare market constantly responding to an increasing demand for services, Arden & GEM’s procurement team works with 25 health and care commissioners, supporting them to deliver value for money while improving outcomes for patients. By redesigning our operating model, repositioning the procurement function, training and upskilling team members and undertaking the CIPS Procurement Excellence Programme, we have improved efficiency, increased capability, exceeded expectations for customer satisfaction scores and facilitated £142.5m in savings for our clients. This has ultimately benefitted patients with a wide range of conditions, from treatments for rare cancers to life-changing surgery for deaf children.