The Matrix ReBoosted: Lufthansa’s Success Story of Procurement Transformation
To increase savings by 65% and productivity by 89% within five years appears a tough challenge. Combining it with an organizational cost reduction by 43% must surely be impossible? Not for the Lufthansa Procurement team! From a decentralized procurement within the various business units, the matrix organization was introduced in 2017 to harvest synergies. The transformation was catalyzed by re-positioning procurement as a driver of value, with a change of mind-set from both our teams and key stakeholders. Guided by the Procurement Vision 2025 the organization was successfully transformed… just in time for when Lufthansa needed it most.