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Lloyds Banking Group
Turning potential disaster into a success: Managing a significant Travel Insurance tender and supply-chain in the midst of a pandemic
In early 2020, whilst approaching the final stages of a very complex market tender for one of the UK’s largest packaged bank account Travel Insurance books, news broke of the COVID-19 Pandemic.
Customers were the key priority, repatriating those already stranded abroad, and servicing the huge increase in customer demand.
LBG Sourcing worked with the Business and bidders to ensure global impacts and market pressures were considered, adapted sourcing approach swiftly to the rapidly evolving external events and market uncertainty, ensuring continuity of service for LBG and all objectives were met.