HMRC SRM Programme in Property and FM

HMRC embarked on an ambitious programme to transform its office estate requiring a diverse and trusted supply chain partners to be engaged to enable this to be achieved. To secure additional value and improve relationships, HMRC introduced the Cabinet Office Strategic Supplier Relationship Management model despite the challenges presented by Brexit and the pandemic. A novel and integrated approach was adopted to deliver optimal outcomes and mutual benefit for HMRC and its suppliers. The success of this SRM programme has upskilled HMRC staff, shared lessons learned cross-Government and strengthened relationships to meet the demands of an ambitious property transformation programme.