Telecommunication provider Turkcell’s supply chain process development team was established three years ago to innovate process flows in procurement, logistics, and real estate and construction. It continually looks at how improvements can be made and bottlenecks eliminated. A procurement chatbot has been developed to eliminate non-value-adding time by answering business partner and vendor queries, saving as much as an hour a day for every procurement team member. Biometric signatures were introduced, decreasing completion time of the contract signature process from 10 days to six days to 10 hours. Mobile signature is now used on procurement contracts, decreasing both supplier and internal signatures time from 15-20 days to one to two days. Finally, a procurement committee portal has been established to create organisational memory. Staff fill in fields on the platform and the presentation is prepared automatically. PowerPoint is removed and there has been a time saving of 25 hours in a month. No wonder Turkcell’s CEO calls it the most productive meeting in the company.
Judges’ comments: "Holistically thought through implementation of a digital strategy with various examples of how Turkcell achieved quick wins. I love the use of AI and robots – it is clear Turkcell is driving hard into digital. I would love to learn more!"