Cardiff University

A small team who rose to the challenge of transforming their service; changing stakeholder perceptions and delivering benefits to support the University’s Strategy and financial resilience. Within the first year of a 3-year strategic transformation project, the function doubled the commercial savings it delivered. Critically, it did so in a strategic, sustainable way establishing executive level sponsorship whilst embedding a fit-for-purpose operating model supported by new policies and procedures. All of this was achieved whilst investing in the development and growth of the team, transforming it from a transactional hub to a trusted, value add business partner.