Border Force Commercial Surge Support


The Home Office faced complex challenges – especially at its borders. With a growing number of asylum-seekers, and a backlog of applications to process, costs of accommodation were increasing. Left unchecked, these issues would waste public money.

Behind the issues lay a weight of contracts. Commercial Services were under huge pressure, and PwC quickly helped improve both its capability. We deployed a flexible surge capacity that responded to pivots demand and negotiated significant improvements in its major contracts. We developed better commercial strategies, contract models and processes, and improved supplier relationships, to build a resilient capability.